Last updated: 2 July 2026
1. Overview
This policy explains when fees paid to LeaderSol Consultants are refundable. It applies to services purchased through our website, client portal, or offices worldwide. Your signed service agreement prevails where the two differ.
2. What is refundable
| Fee type | Refundable? |
|---|---|
| Consultation / assessment fees | Non-refundable once the consultation or assessment has been delivered |
| Our professional service fees — before work begins | Refundable, less any payment-processing costs |
| Our professional service fees — after work has begun | Partially refundable, reflecting work already completed at the stage reached |
| Government, embassy, and visa-application fees | Non-refundable — set and retained by the authorities |
| Third-party costs (translations, courier, medicals, biometrics, insurance) | Non-refundable once incurred |
3. Visa refusals
A visa refusal by a government authority does not by itself entitle you to a refund of service fees, because the decision rests solely with that authority. If your agreement includes a specific refund or reprocessing commitment for refusals, its terms apply.
4. Instalment plans
If you pay by instalments through the client portal, instalments already paid follow the same rules as full payments based on the stage your case has reached. Instalments due for stages already completed remain payable.
5. Cancellations by you
To cancel a service, email [email protected] from your registered email address with your case reference. Cancellation takes effect when we confirm receipt. Refund amounts are assessed based on the work completed to that date.
6. Cancellations by us
If we cannot continue your case for reasons within our control, we refund fees for work not yet performed. If we terminate because information or documents you provided were false or misleading, fees are non-refundable.
7. How refunds are paid
- Approved refunds are returned to the original payment method wherever possible.
- We aim to process approved refunds within 14–30 days of approval; bank and card-network timelines may add further days.
- Refunds are made in the currency of the original payment; we are not responsible for exchange-rate differences or bank charges.
8. Chargebacks
Please contact us before raising a card dispute — most issues can be resolved faster directly. Chargebacks raised on payments matching services already delivered may be contested with evidence of delivery.
9. Contact us
LeaderSol Consultants — Head Office Building 4, Street 945, Zone 25, Doha, Qatar Email: [email protected]